Returns & Exchanges

WHAT IF MY RETURN ARRIVES DAMAGED?

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a Homebody's error are only eligible for a 50% refund.

 

RETURN POLICY

We want you to be happy with your order and your experience shopping Homebody's.


If you are not fully satisfied with your order, you may return your order within 30 days of your receipt of merchandise for a full refund of the purchase price less shipping fees. 

Important: All returns require pre-authorization. Please contact us in order to receive complete instructions on returning goods.

 

Return Process:

1) All returns require a return authorization form, please contact our customer service team for more information. Please see Return Regulation for items that cannot be returned.

2) Please note the customer is responsible for return shipping and any return shipping fees. We strongly recommend that you insure your shipping as any damage that occurs after the item has been initially delivered to the customer is the responsibility of the customer.

3)  Once we receive your return, please allow 1-2 weeks for processing. Refunds are made in the same form as the original payment or by store credit. You will be refunded the full purchase price of the item (including tax) less any original shipping fees you paid on the order.

 

Return Regulations:

  • --***Do not ship your items back to the original shipper (our returns warehouse is not our shipping warehouse). If you simply "return to sender", we will deduct all shipping fees and any restocking fees assessed by the receiving warehouse.***

  • --Products must be unused and returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.

  • --Products requiring assembly that have been assembled are no longer considered to be in original condition and may not be returned under this policy.

  • --We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc).

  • --Bedding must be unused, unwashed, in original packaging and in original condition

All returns are subject to our Terms of Use.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard Refused Shipment Policy.

 

MY ITEM ARRIVED DAMAGED!

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route.   

Please inspect your purchase immediately upon receipt and contact us within 24 hours if there is an issue. To process a damage claim, photos will be required of both the item and shipping container and can be sent directly to customerservice@shophomebodys.com along with a description and your order number.

Make sure to keep all of the original packing material!

 

WHAT IF I REFUSE SHIPMENT?

Once an order has shipped, it cannot be canceled.  If you'd like to return the item, the best route is to receive the item and contact us for return instructions. Our returns warehouse is not our shipping warehouse, as items often ship directly from a manufacturer or distributor's warehouseIf you choose to refuse an order, please keep in mind that a 20% restocking fee may be deducted from your refund. Refusing a shipment may result in delays in receiving your refund.

 

IS THERE A WARRANTY ON YOUR PRODUCTS?

All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us. All warranty claims are subject to our Terms of Use.

 

HOW DO I EXCHANGE AN ITEM?

We don't accept exchanges, but you can do the following:

a) Return an item

b) Place a new order for the item you'd like instead.

 

DO YOU PAY FOR RETURN SHIPPING?

Our customers pay for shipping and any other associated costs on returns.  Any shipping charges assessed when placing an order should not be used as an estimate for return shipping costs, please contact Customer Service for more information on how to estimate these costs.